📜 Bugsflow – Terms & Conditions

Effective Date: 13 sep 2025

Welcome to Bugsflow!
These Terms & Conditions (“Terms”) govern your access to and use of our website, services, and WhatsApp API cloud platform (collectively, the “Services”). By using Bugsflow, you agree to comply with these Terms. If you do not agree, please stop using our Services immediately.

1. Eligibility

You must be at least 18 years old to use Bugsflow. By using our Services, you represent that you have the legal capacity to enter into this agreement.

2. Services We Provide

Bugsflow offers a WhatsApp API cloud service platform that allows businesses to send and receive messages, manage conversations, and automate communication with their customers.
We do not own WhatsApp or Meta platforms and act only as a technology provider.

3. User Responsibilities

You agree to:

  • Provide accurate business and contact information during registration.
  • Use the Services only for lawful business purposes.
  • Not send spam, bulk unsolicited messages, or prohibited content through our platform.
  • Comply with WhatsApp Business Policy, Meta Terms, and applicable laws (e.g., IT Act 2000, GDPR if applicable).

4. Account & Security

You are responsible for:

  • Maintaining the confidentiality of your account credentials.
  • Any activity conducted under your account.
  • Immediately informing us if you suspect unauthorized use of your account.

5. Payments & Subscription

  • Pricing, subscription plans, and billing terms will be displayed on our website.
  • All payments are non-refundable unless otherwise specified.
  • Failure to pay may result in service suspension or termination.

6. Data Usage & Privacy

We process your business and customer data as described in our [Privacy Policy].
You are responsible for ensuring that you have the necessary customer consent before sending messages.

7. Prohibited Use

You agree not to:

  • Use Bugsflow for illegal, abusive, or harmful purposes.
  • Interfere with the operation of our platform or attempt unauthorized access.
  • Misuse WhatsApp APIs in a way that violates Meta’s terms.

8. Intellectual Property

All rights, trademarks, and content on Bugsflow’s website and platform belong to Bugsflow unless otherwise stated. You may not copy, modify, or resell any part of our Services.

9. Service Availability

We aim for 99% uptime but do not guarantee uninterrupted service. We may suspend or modify the Services for maintenance, security, or legal reasons.

10. Limitation of Liability

Bugsflow will not be liable for:

  • Losses arising from misuse of WhatsApp API.
  • Damages caused by service downtime or third-party failures.
  • Indirect, incidental, or consequential losses.

11. Termination

We reserve the right to suspend or terminate your account for violations of these Terms or misuse of our Services.

12. Changes to Terms

We may update these Terms from time to time. We will notify you by email or by posting on our website. Continued use after updates means you accept the new Terms.

13. Governing Law

These Terms are governed by the laws of India, and disputes will be subject to the jurisdiction of the courts in [Bhiwandi, India].

🔒 Bugsflow – Privacy Policy

Effective Date: 13 sep 2025

At Bugsflow, we value your privacy. This Privacy Policy explains how we collect, use, and protect your data when you use our website and Services.

1. Information We Collect

We may collect the following:

  • Business Information – Name, email, phone number, billing details.
  • Account Data – Login credentials, API keys.
  • Message Data – Metadata about messages sent/received (for delivery tracking).
  • Technical Data – Device type, browser, IP address, and usage logs.

We do not read or store the actual content of your customer conversations unless necessary for troubleshooting (and with your consent).

2. How We Use Your Information

We use your data to:

  • Provide and manage our WhatsApp API services.
  • Improve platform performance and security.
  • Process payments and invoices.
  • Communicate updates, offers, or support-related information.

3. Data Sharing

We may share data with:

  • WhatsApp/Meta (to enable messaging).
  • Payment Gateways (for processing transactions).
  • Legal Authorities (if required by law).
    We never sell your data to third parties.

4. Data Security

We use encryption, secure servers, and industry-standard practices to protect your data. However, no online system is 100% secure.

5. Your Rights

You can:

  • Request access to the data we hold about you.
  • Request correction or deletion of your data (subject to legal requirements).
  • Opt out of promotional communications anytime.

6. Cookies & Tracking

We use cookies to enhance website performance and user experience. You can manage cookie preferences in your browser settings.

7. Data Retention

We retain data only as long as necessary to provide our Services or as required by law.

8. Third-Party Links

Our website may link to third-party sites. We are not responsible for their privacy practices, so we encourage you to review their policies.

9. Updates to Privacy Policy

We may update this Privacy Policy periodically. We will notify you via email or website notice when major changes are made.

10. Contact Us

For privacy-related concerns, contact us at:
📧 info@bugsflow.com

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